Average
self-service rate
Successful customer
support sessions
Average Increase in
customer retention
Average Reduction in
disputes and refunds
Simplify order and subscription management, enabling customers to effortlessly handle their subscriptions and orders through an intuitive and user-friendly customer portal.
Select from a curated gallery of downsell flows, specifically crafted to retain customers, deflect returns, reduce refunds, and improve overall profitability.
Our intelligent, AI-driven help desk empowers customers to easily find the answers they seek. Additionally, in more complex scenarios, witness solvpath seamlessly automating requests that would typically require live assistance.
solvpath turns inbound calls into a seamless self-service experience. Opt for live agent assistance or go digital, transforming costly calls into an efficient and user-friendly support solution for customers.
solvpath provides a complete omni-channel solution, allowing customers to access visual self-service support from any location. We seamlessly convert phone calls, social interactions, chat messages, website visits, and emails into a user-friendly digital support option. Moreover, our integrations with popular ticketing systems enhance efficiency, ensuring seamless communication and prompt closure of open tickets for effective deflection.
Uncover Frontline Customer Insights with solvpath: Navigate inquiry types, cancellation reasons, product issues, billing discrepancies, and more, empowering you to comprehend customer experiences and anticipate their next steps. This invaluable data not only enhances your campaign performance but also provides insights into customer needs, optimizing solvpath flows for increased efficiency and a stronger bottom line. In the realm where data is king, our dimensional style reporting enables a deep dive into over 100 data points for each customer, unlocking a wealth of strategic insights.