Powered by AI
Automate your
Customer Supportunderline
solvpath provides a suite of products designed to automate customer support seamlessly. Take command of your post-sale strategy, improving retention, deflecting cancellations and returns, and significantly reducing refunds to enhance your bottom line. Stay ahead by unlocking an era of efficient, data-driven customer support.
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Who We Are
At solvpath, we're not just pioneers; we're revolutionizing customer support. Picture this: a suite of cutting-edge products that effortlessly automate customer support inquiries across various channels such as phone, email, social media, chat, and direct website visits.Our AI-powered FAQ engine guarantees lightning-fast and accurate responses, while clever visual downsell flows supercharge retention and slash refunds. But here's the kicker: our user-friendly customer portal isn't just about a smooth user experience—it's a game-changer. It hands merchants the reins, giving them unprecedented control to boost their bottom line. solvpath isn't just a solution; it's a strategic move for merchants looking to skyrocket their profitability.
Features / Why Choose Us
Maximize Customer Retention
Optimize Customer Support
74.5%

Average
self-service rate

5M +

Successful customer
support sessions

5% +

Average Increase in
customer retention

6% +

Average Reduction in
disputes and refunds

how-we-work
Easy Order and Subscription Management

Simplify order and subscription management, enabling customers to effortlessly handle their subscriptions and orders through an intuitive and user-friendly customer portal.

Customize Support Paths for Improved Retention

Select from a curated gallery of downsell flows, specifically crafted to retain customers, deflect returns, reduce refunds, and improve overall profitability.

AI Powered Help Desk 

Our intelligent, AI-driven help desk empowers customers to easily find the answers they seek. Additionally, in more complex scenarios, witness solvpath seamlessly automating requests that would typically require live assistance.

Convert Inbound Calls to Digital Support 

solvpath turns inbound calls into a seamless self-service experience. Opt for live agent assistance or go digital, transforming costly calls into an efficient and user-friendly support solution for customers.

Channels We Support
Omni-channel support experience that works

solvpath provides a complete omni-channel solution, allowing customers to access visual self-service support from any location. We seamlessly convert phone calls, social interactions, chat messages, website visits, and emails into a user-friendly digital support option. Moreover, our integrations with popular ticketing systems enhance efficiency, ensuring seamless communication and prompt closure of open tickets for effective deflection.

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Data and Analytics
Dive Deep into Powerful Data and Analytics

Uncover Frontline Customer Insights with solvpath: Navigate inquiry types, cancellation reasons, product issues, billing discrepancies, and more, empowering you to comprehend customer experiences and anticipate their next steps. This invaluable data not only enhances your campaign performance but also provides insights into customer needs, optimizing solvpath flows for increased efficiency and a stronger bottom line. In the realm where data is king, our dimensional style reporting enables a deep dive into over 100 data points for each customer, unlocking a wealth of strategic insights.

Testimonials and Reviews
What do they say about us
“It allows us to mimic the perfect customer support agent to get the best possible outcome.”
Brian MurphyChief Operating Officer
“solvpath does a great job with downselling, saving sales and subscribers. We couldn’t be happier!”
Nancy DuitchCEO
What Customers Often Ask
Frequently Asked Questions

solvpath is your secret weapon for super-smooth customer support. It's a visual order and subscription management portal, that acts like a smart support agent, saving your sales, keeping subscribers happy, and lowering refunds. Plus, it cuts down customer frustration, in return reducing disputes. Using solvpath isn't just smart—it's a direct path to saving and making more money for your business.

No, solvpath is not a ticketing system. solvpath integrates seamlessly alongside ticketing systems to enhance customer support efficiency. Rather than acting as a standalone ticketing solution, solvpath's primary focus is on deflecting email and social tickets from opening and reducing the need for extensive back-and-forth communication. It aims to minimize consumer frustration by empowering users with self-service options.

While solvpath excels at automating a good percentage of routine inquiries and complex scenarios, having a call center is invaluable for addressing urgent matters and more pressing issues. This dynamic duo ensures a well-rounded support system, optimizing efficiency and responsiveness in managing diverse customer needs.

While we're confident you'll see quick cost reductions (typically 50-65% in customer support costs), the real money-making potential lies in other avenues. Consider this: improve your retention rate by an extra 5-10%, deflect cancels and returns by 5-7%, and benefit from proven data showing that merchants using self-service tools reduce disputes and refunds by an additional 4-10%. The numbers speak for themselves – saving money with solvpath is just the beginning; it's a formula for making more money.

Our charges are based on a per support inquiry (session) model, starting as low as $0.50 and reaching a maximum of $1.25. Your specific rate is determined by your chosen plan and monthly volume.

Setting up solvpath is a breeze, tailored to your unique sales funnels, campaign details, and the number of products you want to sync. While the specifics may vary, we generally get your campaign up and running within just 5 business days. Your efficiency is our priority!